Refund & Return Policy

Return Policy: At Eight Stems, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we have established the following return policy to ensure a smooth and hassle-free process:

1. Eligibility for Returns:

- Returns are only accepted for non-perishable items, such as vases, accessories, or gift items.

- Perishable items, including fresh flowers and plants, cannot be returned due to their nature.

2. Damaged or Incorrect Items: - If you receive a damaged or incorrect item, please contact our customer service team within 24 hours of delivery.

- To initiate the return process, you may be required to provide photographs or other evidence of the damage or incorrect item.

- We will arrange for a replacement or refund, depending on your preference and item availability.

3. Return Process:

- To request a return, please contact our customer service team via phone or email within 48 hours of receiving your order.

- Our customer service team will guide you through the process.

4. Return Shipping:

- Customers are responsible for the return shipping costs, unless the return is due to a damaged or incorrect item.

- We recommend using a trackable shipping method to ensure the safe return of the item.

- Refunds for return shipping costs will only be provided for damaged or incorrect items.

5. Refund Process:

- Once the returned item is received and inspected, we will initiate the refund process.

- Refunds will be issued using the same payment method used for the original purchase.

- Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider.

6. Non-Returnable Items:

- Perishable items, including fresh flowers and plants, cannot be returned due to their nature.

- Customized or personalized items are also non-returnable, unless they are damaged or incorrect.

7. Exceptional Circumstances:

- In the event of unforeseen circumstances, such as extreme weather conditions or natural disasters, we reserve the right to suspend or modify our return policy.

- We will communicate any changes or exceptions to affected customers promptly.

By placing an order with Eight Stems, you acknowledge and agree to abide by our return policy. We strive to provide the best customer service experience and appreciate your understanding and cooperation. If you have any further questions or concerns regarding our return policy, please feel free to contact our customer service team.

At Eight Stems , we understand that plans can change unexpectedly. Therefore, we have established the following cancellation policy to ensure a fair and transparent process for our valued customers:

1. Order Cancellation:

- Customers can cancel their order up to 24 hours before the scheduled delivery date.

- To cancel an order, customers must contact our customer service team via phone or email and provide their order details.

- Orders canceled within the specified timeframe will be eligible for a full refund.

2. Same-Day Delivery Cancellation:

- For same-day delivery orders, cancellation requests must be made at least 4 hours before the requested delivery time.

- To cancel a same-day delivery order, customers must contact our customer service team immediately via phone.

- Cancellation requests made within the specified timeframe will be eligible for a full refund.

3. Refund Process:

- Once a cancellation request is received and approved, we will initiate the refund process.

- Refunds will be issued using the same payment method used for the original purchase.

- Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider.

4. Non-Cancellable Items:

- Some items may be non-cancellable due to their perishable nature or if they have already been prepared for delivery.

- If an item is non-cancellable, it will not be eligible for a refund or cancellation.

5. Changes to Orders:

- If you need to make changes to your order, such as the delivery address or card message, please contact our customer service team as soon as possible.

- We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or is out for delivery.

6. Exceptional Circumstances:

- In the event of unforeseen circumstances, such as extreme weather conditions or natural disasters, we reserve the right to cancel or reschedule deliveries for the safety of our customers and delivery personnel.

- In such cases, affected customers will be notified promptly, and alternative arrangements or refunds will be offered.

By placing an order with Eight Stems, you acknowledge and agree to abide by our cancellation policy. We strive to provide the best customer service experience and appreciate your understanding and cooperation. If you have any further questions or concerns regarding our cancellation policy, please feel free to contact our customer service team.