Privacy Policy
In this Privacy Policy, “us”, “we” or “our” means Eight Stems (ABN 87 661 697 785) and related bodies corporate.
We recognise the importance of privacy and are committed to protecting your privacy when handling your personal information.
This Privacy Policy explains how we handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws. Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
This Privacy Policy will be reviewed from time to time to take account of new or amended laws, new technology and/or changes to our operations and practices and the changing business environment. All personal information held by us will be governed by the most recently updated policy. This Privacy Policy addresses the following:
· what information we collect:
· if you are a minor (aged under 18 years):
· how we collect information:
· why we collect it:
· How We Utilize the Collected Information:
· How We Share Your Information:
· opting in or out:
· Management and Security of Your Information:
· Accessing and updating or correcting your information and how to contact us:
What information we collect
The personal information we may collect about you includes (but is not limited to) your name, contact details (including phone numbers and addresses), gender, date of birth, occupation, transaction information and other information which may assist us in conducting our business, and providing and marketing our products and services. In certain circumstances we collect financial information, including your credit card information where appropriate.
We also collect information about you that is not personal information. For example, we may collect data relating to your activity on our websites (including the type of internet browser you use, your operating system, address of referring site, your IP address and other clickstream information) via tracking technologies such as cookies, or we may collect information from you in response to a survey, promotion or competition. We may use Google Analytic tools from time to time including Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems, advertise online, optimize our advertising and websites and target and improve the quality of our products and services.
Cookies allow your browser to utilise some of the features of our websites. We use both session ID cookies and persistent cookies, first party cookies (such as Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website, to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site. Third-party vendors, including Google, may show our ads on sites across the Internet. Most web browsers are set by default to accept cookies. If you reject cookies you will be unable to take advantage of some of the features of our websites. To the extent this information does not constitute personal information, the Privacy Act is not applicable and we may use this information for any lawful purpose.
We generally advise that you do not publish or communicate personal information, or at least limit the personal information that you publish or communicate, to the public via our services, such as in any forums, blogs or anywhere that user generated content can be uploaded (“Non-Confidential Information”). We cannot control any third party collection or use of your Non-Confidential Information that is publicly available.
If you are a minor (aged under 18 years)
We may provide services to children and young adults who are legally minors and may not be able to provide valid consent to our collection, use, disclosure, storage or other handling of their personal information. From time to time we may also conduct competitions and other promotional activities and provide other services for children/minors who may or may not be subscribers to our online services or newsletters.
Parents and guardians of children/minors are personally responsible for monitoring their child’s/minor’s access to, and use of, our services and for providing valid approvals for their child’s/minor’s participation in subscription, competitions and other promotional activities conducted by us.
If you are a child or young adult under the age of 18 years, you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.
How we collect information
We may collect your personal information from a variety of sources, including from you, advertisers, mailing lists, recruitment agencies, contractors and business partners.
We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, electronic communications, telephone conversations and from third parties (including representatives, agents and credit reporting agencies). In addition, we collect personal information from our websites and social media web pages (e.g. Facebook, Twitter, Instagram, Pinterest and YouTube) through receiving purchase orders, job applications, competition applications, promotion entries (including posts, comments/likes, messages and votes) and other electronic documents and information.
We may collect your personal information when you request or acquire a product or service from us, register with us as a subscriber or member, provide a product or service to us, complete a survey or questionnaire, enter a competition or event, contribute in a fundraising event, participate in our services (including blogs and forums) or when you communicate with us electronically (including email and facsimile), by telephone or in writing (for example if you make a complaint or provide feedback).
If, at any time, you provide personal or other information about someone other than yourself, you must have that person’s consent to provide such information for the purpose for which you provide it to us.
How We Collect Your Information
We gather personal information through various channels, ensuring transparency and consent. The sources include:
1. Direct Interaction: We collect personal information from you directly when you fill out forms, meet us in person, participate in interviews, exchange business cards, communicate electronically, or engage in telephone conversations.
2. Third-Party Involvement: Personal information may be obtained from third parties such as advertisers, mailing lists, recruitment agencies, contractors, and trusted business partners. This may occur through representatives, agents, or credit reporting agencies.
3. Online Platforms: Our websites and social media pages (e.g., Facebook, Twitter, Instagram, Pinterest, and YouTube) allow us to collect personal information through purchase orders, job applications, competition entries, promotional interactions (including posts, comments/likes, messages, and votes), and other electronic documents and information.
4. Product/Service Interactions: When you request or obtain a product or service from us, register as a subscriber or member, provide a product or service to us, complete surveys or questionnaires, enter competitions or events, participate in fundraising activities, or engage with our services (including blogs and forums), we may collect your personal information.
5. Communication Channels: Personal information is gathered when you communicate with us electronically (such as email and facsimile), by telephone, or in writing. This includes situations where you make a complaint or provide feedback.
Please note that if you share personal or other information about someone other than yourself, you must have their consent for the purpose for which you provide the information to us.
Why we collect it
We gather your information with clear objectives in mind. The main reasons for collecting information about you are:
Business Operations: We collect your information to effectively conduct our business activities. This includes providing and promoting our products and services, both from Eight Stems and our affiliates. It also helps us meet legal and regulatory requirements, manage business transactions, and administer your accounts with us. At the time of information collection, we may specify a more precise purpose, as required by applicable laws.
Service Provision: To ensure we deliver our products and services to you, it is essential that we have access to certain information. Failure to provide the requested information, either in part or in full, may result in our inability to provide you with our products or services. For instance, if you choose not to register as a member on our website, you may be unable to access exclusive features and services reserved for members or subscribers.
Please note that we value your privacy and handle your information responsibly. Our collection and use of your information are driven by the need to fulfill our business obligations and enhance your overall experience with Eight Stems.
How We Utilize the Collected Information
Apart from the primary purpose mentioned earlier, we make use of the personal information we gather, and your consent allows us to do so, in the following ways:
· Providing you with relevant news, updates, and information regarding our products, services, as well as products and services offered by other members of Eight Stems. This includes informing you about exciting opportunities that we believe may capture your interest.
· Fulfilling necessary or incidental purposes related to providing products or services to you. This involves processing order details, tracking numbers, and other transaction-related information.
· Personalizing and customizing your purchasing or usage experience to cater to your specific preferences.
· Managing and improving our products and services to ensure an enhanced customer experience.
· Engaging in communication with you through various channels, including email, mail, or telephone.
· Conducting competitions or promotions that may interest you.
· Verifying your identity to ensure the security of your personal information and our services.
· Investigating any complaints raised by you or made against you, or if we have reasonable grounds to suspect any breach of our terms and conditions or engagement in unlawful activities.
· Carrying out necessary investigations related to your activities, in cases where we suspect a breach of our terms and conditions, serious misconduct, or unlawful behavior.
· Disclosing information as part of a business sale (or proposed sale) of all or a portion of our business.
· Complying with any applicable laws or regulations, including but not limited to the Privacy Act.
Rest assured that we handle your information with utmost care and adhere to relevant privacy regulations to ensure the protection and confidentiality of your personal data.
How We Share Your Information
We may disclose your personal information, and by using our services, you consent to such disclosure, to the following parties:
· Related Entities and Advisers: Your personal information may be disclosed to related entities and advisers of Eight Stems, both within and outside your country of residence. In such cases, your information will be handled in accordance with this Privacy Policy and applicable privacy laws. These entities and advisers may be located in countries such as the United States, the United Kingdom, China, New Zealand, South Africa, India, Canada, and Ireland.
· Third Parties for Provision of Products and Services: We may disclose your personal information to third parties when necessary or incidental to the provision of products or services to you. For example, we may share order details, tracking numbers, and other transaction information with Google Inc. for processing and utilization within the Google Certified Shops program.
· Service Providers: We engage third-party service providers to perform specific functions or provide products or services on our behalf. These may include processing credit card information, technical or product support, mailouts, debt collection, marketing, research, or advertising. Some of the third-party providers we work with include MailChimp, Typeform, and HubSpot.
· Agents, Business Partners, and Joint Venture Entities: We may disclose your information to our agents, business partners, or entities involved in joint ventures with Eight Stems.
· Sponsors and Promoters: Personal information may be disclosed to third parties sponsoring or promoting competitions or activities conducted or promoted through our services.
· Authorized Recipients: If you have authorized specific individuals or entities to receive your information, we may disclose it to them as per your instructions.
· Investigation and Legal Compliance: We may disclose your personal information as part of any investigation related to suspected breaches of our terms and conditions, serious misconduct, or unlawful activities. This may involve sharing information with law enforcement agencies, relevant authorities, enforcement bodies, your Internet Service Provider, or network administrator.
· Sale or Potential Sale of Business: In the event of a sale or proposed sale of all or part of our business, we may disclose personal information to external advisers, potential or actual bidders, or their external advisers.
· Legal and Regulatory Requirements: We may disclose your information as required or permitted by applicable laws or regulations, including but not limited to the Privacy Act. This ensures compliance with legal obligations and regulatory standards.
Please note that some of the aforementioned third parties may be located in countries such as Australia, New Zealand, Singapore, the United States, the United Kingdom, Luxembourg, Ireland, or other countries.
Rest assured that we take appropriate measures to ensure that any disclosure of your personal information is done in accordance with applicable privacy laws and with the necessary safeguards to protect your privacy and data security.
Opting in or out
When we collect information from you, you may be given the choice to "opt in" and provide your consent for us to use or disclose your personal information for purposes beyond those stated in this Privacy Policy. This may include opting in to receive additional information or communications from our advertisers or supporters.
Furthermore, you have the option to "opt out" of receiving communications from us or from third parties who send communications to you, in accordance with the Privacy Act and other applicable privacy laws. For example, you can choose to unsubscribe from our emails or newsletters.
Additionally, you have the ability to opt out of Google Analytics and customize your Google Display Network ads by utilizing the Ads Settings. You can also explore the currently available opt-outs for the web provided by Google Analytics.
Management and Security of Your Information
With the exception of Non-Confidential Information, we will take reasonable measures to safeguard the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include secure premises, locked cabinets, firewalls, password access, secure servers, and encryption of credit card transactions.
However, please be aware that the security of online transactions and communications sent electronically or via post cannot be guaranteed. When providing information to us through the internet or by post, you do so at your own risk. We cannot accept responsibility for any misuse, interference, loss, unauthorized access, modification, or disclosure of your personal information where the security of the information is beyond our control.
If you suspect any misuse, interference, loss, unauthorized access, modification, or disclosure of your personal information or any other privacy breach, please notify us immediately.
Accessing and updating or correcting your information and how to contact us
Subject to the exceptions outlined in the Privacy Act and other applicable privacy laws, you have the right to request access, update, or correct the personal information we hold about you. To fulfill such requests, we will need to verify your identity and specify the information you wish to access, update, or correct. Please note that a fee may be charged for providing access, and we will inform you of the expected cost in advance.
If you are a subscriber or member of our websites, you can generally access, update, and correct your membership and contact details online. We kindly request that you keep your information as up to date as possible to help us improve our service to you.
If you would like to access, update, or correct any personal information we hold about you, or if you have any questions or wish to file a complaint regarding how we collect, use, disclose, store, or handle your personal information, please contact the department that initially collected your personal information. Alternatively, you can write to us at:
Eight stems
24 Hirschfeld crescent, Macgregor act 2615
Email: hello@eightstems.com.au